Head Cashier, Retail & Customer Service
Overview
You will own the front-end checkout experience at a Lowe's store, processing sales transactions, returns, and refunds with speed and accuracy. You will lead a team of cashiers, coaching them on customer service and register operations. This role sits within a high-volume retail environment, handling hundreds of daily transactions and supporting store safety and security. You'll directly impact customer satisfaction and checkout efficiency, with opportunities to develop supervisory skills.
What You'll Do10
- 1Provide SMART customer service by greeting customers, understanding needs, and assisting with product location and selection.
- 2Operate cash registers to process sales, returns, and refunds accurately, following company guidelines.
- 3Lead and coach CSA Front End associates by providing training, feedback, and development opportunities.
- 4Manage checkout lines by monitoring wait times and opening additional registers when needed.
- 5Prepare and maintain the register area, ensuring scanners and registers are functional and stocked with supplies.
- 6Inspect returned merchandise for damage and process returns according to policy.
- 7Enter and submit customer orders, print order tickets, verify receipts, and sign off on loading tickets.
- 8Monitor cash levels in drawers and cash recyclers, performing daily cash counts and reconciliation.
- 9Watch for shoplifting and security risks, reporting incidents to management or Asset Protection.
- 10Enforce housekeeping and safety standards, conducting daily safety reviews and keeping aisles clear.
Requirements8
- 1High school diploma or GED, or equivalent experience.
- 21 year retail experience as a cashier.
- 3Less than 1 year experience using a computer and common retail technology (smart phones, tablets).
- 4Ability to obtain sales-related licensure or registration as required by law.
- 5Preferred: 1 year experience as a head cashier.
- 6Preferred: 1 year experience identifying and selling products based on customer needs, including credit cards, installations, and protection plans.
- 7Preferred: 1 year supervisory experience in any field.
- 8Preferred: Less than 1 year experience detecting shoplifting signs.
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