Front Desk Supervisor Austin Zaza Holdings
Overview
Zaza Holdings seeks a Front Desk Supervisor based in Austin Texas offering leadership for front desk and lobby teams. This role oversees guest check in and check out while ensuring professional service standards. The supervisor will manage staff training and operate the hotel Opera system to facilitate seamless guest experiences.
What You'll Do11
- 1Lead daily operations including guest arrivals and departures
- 2Train new hires on front desk procedures and systems
- 3Maintain knowledge of hotel Opera system for check in and check out processes
- 4Assist guests with reservations and answer property inquiries
- 5Implement strategies to exceed guest expectations
- 6Supervise lobby staff during shifts
- 7Ensure adherence to grooming and uniform policies
- 8Complete Z-certification within first 30 days
- 9Monitor and maintain facility standards across Dallas and Houston locations
- 10Coordinate with other departments to resolve guest issues
- 11Follow the 10 – 5 rule for efficient guest interactions
Requirements11
- 15+ years managing front desk operations
- 2Opera system proficiency for check in and check out
- 3Hotel management certification
- 4Z-pin compliance
- 5Dallas and Houston property knowledge
- 6VIP loyalty program familiarity
- 7Greeting guests professionally
- 8Ability to lift up to 25 pounds
- 9Strong communication skills in English
- 10Experience with point of sale equipment
- 11Commitment to customer service excellence
Salary Insight
$48 - $52k per year
Location
Required Skills
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