Front Desk Receptionist - Red Roof Inn Columbus OH
Overview
We seek a friendly and organized Front Desk Receptionist to deliver exceptional customer service at Red Roof Inn in Columbus Ohio. This role involves managing guest interactions and supporting front desk operations efficiently.
What You'll Do11
- 1Greet guests and provide professional customer service
- 2Check guests in and out accurately and promptly
- 3Answer phone calls and address guest inquiries
- 4Handle reservations and guest requests
- 5Manage guest concerns and complaints professionally
- 6Maintain guest records and documentation
- 7Ensure front desk and lobby remain clean and organized
- 8Coordinate with housekeeping and management on room assignments
- 9Monitor room availability and assist with room allocation
- 10Preserve guest confidentiality and adhere to hotel policies
- 11Assist with office duties and inventory management
Requirements6
- 1Excellent customer service and communication abilities
- 2Strong organizational and time management skills
- 3Ability to remain composed in high-pressure situations
- 4Reliable and punctual with flexible scheduling capabilities
- 5Proficiency in basic computer and telephony systems
- 6Capacity to multitask and prioritize diverse responsibilities
Salary Insight
$23 - $25k per year
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