Front Desk Police Community Services Officer, Non-Sworn Support
Overview
The role owns front desk and lobby support for the Police Department and City Hall, handling inquiries, directing visitors, and performing non-emergency administrative tasks at scale. You will work with a team of non-sworn staff who coordinate with other agencies and courts, as well as collect and route information. This position emphasizes customer service, evidence intake, and initial investigative support in a municipal environment. What makes this role different is the focus on community-facing service delivery and coordination with law enforcement and city operations.
What You'll Do9
- 1Build visitor intake processes and provide directions to guests and staff
- 2Ship reports and documentation for investigations and city records
- 3Own call handling across walk-ins, phone, and email for non-emergency requests
- 4Manage evidence and found property intake and routing
- 5Coordinate initial contact with other law enforcement agencies and courts
- 6Support investigations by facilitating information flow and inquiries at the front desk
- 7Assist with basic administrative tasks and customer service at the lobby desk
- 8Record and route inquiries to appropriate departments
- 9Maintain security and accessibility at City Hall and Police Department lobbies
Requirements5
- 1High school diploma or GED
- 2Two years of directly-related experience
- 3Must obtain ACJIS/NCIC Terminal Operator Certification within one week of hire
- 4Ability to pass background screening, fingerprinting, polygraph, and drug screen
- 5E-Verify eligibility
Salary Insight
$46 - $69k per year
Location
Required Skills
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