Front Desk Agent Castroville Healthcare LLC Austin Texas
Overview
We seek a positive friendly Front Desk Agent to deliver exceptional service at our hotel. This role involves managing guest interactions during check in and out processes issuing room keys processing payments coordinating with housekeeping staff answering inquiries and completing paperwork. The ideal candidate excels in communication and maintains positivity under pressure. Our mission is to ensure every guest enjoys a memorable experience.
What You'll Do7
- 1Monitor knowledge of hotel operations and activities
- 2Take reservations and answer questions via phone email and in person
- 3Build rapport with guests identifying needs through friendly conversation and open ended questions
- 4Describe features and amenities of guest rooms
- 5Ensure compliance with health and quality standards
- 6Maintain computer literacy and resolve issues with a customer focused orientation
- 7Lift 30 pounds to handle luggage
Requirements6
- 1Friendly and outgoing personality
- 2Familiarity with hospitality industry standards
- 3Proficient in English knowledge of other languages is a plus
- 4Computer literacy
- 5Able to resolve issues with a customer focused orientation
- 6Able to lift 30 pounds
Salary Insight
$21 - $25k per year
Location
Required Skills
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