Experience Design Lead VP Infrastructure Platforms Foundational Services
Overview
Shape user experience through strategic design initiatives at JPMorganChase. Lead cross-functional efforts to deliver inclusive, accessible solutions across products while driving end-to-end design ownership and fostering a culture of diversity and inclusion.
What You'll Do11
- 1Develop and execute design/research strategies aligned with business objectives and user needs across multiple product areas
- 2Diagram service flows and prototype interactions leading to end-to-end design initiatives within a specific domain
- 3Drive inclusive design practices and mentor junior designers fostering diversity and inclusion
- 4Collaborate with cross-functional teams to integrate UX into product development processes ensuring seamless customer-centric solutions
- 5Analyze market trends and user research data to inform design decisions optimizing experiences across platforms and channels
- 6Define and lead experience design strategy for Infrastructure Platforms aligning design priorities with business goals platform strategy operational resilience and customer outcomes
- 7Partner with SRE Automation Production Services Risk Controls and adjacent domains to create consistent interconnected experiences
- 8Develop service design artifacts journey maps and standards improving usability accessibility scalability and consistency
- 9Use research journey analysis and operational data to identify friction points prioritize improvements and enhance experiences
- 10Partner with engineering and architecture teams to design trustworthy technology-enabled and AI-enabled interaction models balancing automation transparency control and safety
- 11Establish standards frameworks and quality benchmarks scaling across teams to improve consistency usability and effectiveness
Requirements11
- 15+ years experience in user experience design or similar roles
- 2Proven ability to create visual representations of user journeys storyboarding wireframes and prototypes
- 3Demonstrated experience in inclusive design and accessibility guidelines incorporating diverse perspectives
- 4Advanced technical literacy understanding client-side technologies APIs microservices and technology stack impact on UX
- 5Extensive experience in product design experience design or human-centered design leadership leading strategic initiatives
- 6Deep experience designing for technical platforms infrastructure products engineering workflows or operational environments with strong fluency in complex systems
- 7Strong understanding of enterprise platforms SRE automation practices service operations developer and operator experience accessibility and data-informed design decision-making
- 8Exceptional communication storytelling facilitation and executive presentation skills translating technical ecosystems into clear strategies
- 9Experience in large-scale infrastructure platform engineering cloud operations financial services environments
- 10Familiarity with technology-enabled AI-enabled tools enhancing research design automation and operational experiences in complex enterprise settings
- 11Experience advising executive leadership on transformation initiatives operating model changes or strategic investments related to product platform or service experience
Salary Insight
$142 - $205k per year
Location
Required Skills
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