Domino's General Manager, Store Operations
Overview
As a Domino's Pizza General Manager, you own the profit and loss of an entire store operation, directly impacting a monthly revenue of tens of thousands of dollars. You lead a team of 15-30 crew members, driving sales and ensuring customer satisfaction. This role offers a unique profit-sharing model where you receive a percentage of store profits each month, treating you as an owner. You will receive structured training in leadership, coaching, and time management, preparing you for district-level advancement.
What You'll Do8
- 1Own the store's financial performance by managing budgets, labor costs, and inventory to maximize monthly profit sharing.
- 2Build high-performance teams by recruiting, interviewing, and selecting top talent for all positions within the store.
- 3Coach and develop team members through hands-on training, setting clear performance expectations and providing regular feedback.
- 4Enforce Domino's Pizza Guiding Principles to maintain a positive, accountable work culture.
- 5Monitor daily operations, including food quality, service speed, and cleanliness, to ensure an exceptional customer experience.
- 6Schedule shifts effectively to match labor with demand, controlling costs while meeting service standards.
- 7Resolve customer complaints swiftly and professionally, turning issues into loyalty opportunities.
- 8Complete weekly and monthly reports on sales, labor, and food costs, identifying trends and corrective actions.
Requirements7
- 11+ years of experience in a management role within a quick-service restaurant or retail environment.
- 2Proven ability to lead, coach, and train teams of 5+ people effectively.
- 3Strong skills in scheduling, inventory management, and labor cost control.
- 4Excellent communication and interpersonal skills, with a customer-focused mindset.
- 5Basic proficiency in Microsoft Office and POS systems for reporting and data entry.
- 6Flexibility to work evenings, weekends, and holidays as required by store operations.
- 7High school diploma or equivalent required; some college preferred.
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