Customer Success Manager II, Cloud & Managed Services
Overview
Own a portfolio of customers delivering measurable business outcomes at scale within RapidScale's cloud services. Collaborate with Sales, Delivery, Operations, Consulting, Engineering, and Support to ensure ongoing value and long-term growth. This role sits at the intersection of customer success, renewal, and revenue enablement and differs by tightly aligning customer outcomes with cross-functional execution.
What You'll Do10
- 1Build and maintain Customer Success Plans aligned to outcomes and adoption goals
- 2Drive activity across onboarding, adoption, renewal readiness, and value realization to improve retention
- 3Monitor health, utilization, and risk across accounts and escalate with internal resources
- 4Partner with customers to maximize value of RapidScale solutions throughout their lifecycle
- 5Lead quarterly business reviews and ongoing stakeholder alignment across cross-functional teams
- 6Coordinate internal resources to ensure timely resolution of customer issues and risks
- 7Own renewal readiness and identify opportunities for additional solutions or services
- 8Promote a positive customer experience through proactive engagement and consistent communication
- 9Develop mitigation plans for at-risk accounts and track progress over time
- 10Maintain accurate customer documentation, engagement plans, and success metrics
Requirements5
- 1Bachelor's degree or equivalent experience with 4 years in a related field
- 2Experience in Customer Success, Client Services, Account Management, or Consulting within a B2B technology or services environment
- 3Experience managing customer relationships and supporting adoption, retention, and satisfaction
- 4Strong communication and relationship management skills with ability to work across a matrixed organization
- 5Experience using CRM and Customer Success platforms to manage engagement activities
Salary Insight
$81 - $122k per year
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