Customer Success Engineer, Commercial Real Estate Tech
Overview
As a Customer Success Engineer, you own the technical relationship with enterprise occupier clients, directly driving adoption of our Commercial Real Estate platform. You collaborate daily with Product and Engineering teams to translate client needs into technical solutions. This role requires deep expertise in REST APIs, SQL, and authentication methods, plus hands-on use of Postman and Swagger. You will be the primary technical point of contact for clients, troubleshooting issues and delivering tailored solutions that reduce churn and increase renewals.
What You'll Do7
- 1Drive technical onboarding for new clients, configuring REST APIs and SQL integrations to match their data requirements.
- 2Debug production issues using Postman and Swagger to validate API responses and coordinate fixes with Engineering.
- 3Lead quarterly business reviews with clients, presenting API usage metrics and recommending platform optimizations.
- 4Build custom JSON payloads and authentication flows (OAuth, API keys) to resolve client-specific access problems.
- 5Partner with Product to capture client feedback and prioritize feature requests in the roadmap.
- 6Create and maintain technical documentation, including API reference guides and integration playbooks.
- 7Escalate critical incidents to Engineering, reproducing bugs and providing detailed logs for rapid resolution.
Requirements7
- 15+ years in a customer-facing technical role, such as Customer Success Engineer or Solutions Engineer.
- 2Hands-on experience with Postman and Swagger for API testing and documentation.
- 3Strong SQL skills, including writing complex queries to analyze client data.
- 4Deep understanding of REST APIs, JSON, and authentication methods like OAuth and API keys.
- 5Experience in Commercial Real Estate technology or occupier solutions is preferred.
- 6Ability to communicate technical concepts to non-technical stakeholders.
- 7Bachelor's degree in Computer Science, Engineering, or related field.
Salary Insight
Salary not disclosed in listing
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