Customer Service Representative, Pizza Delivery & In-Store Ops
Overview
As a Customer Service Representative at Domino's, you own the entire in-store and delivery experience, from order entry to final handoff, for a high-volume franchise location. You work on a compact team of 5-8 crew members, handling POS systems, telephone orders, and food preparation in a fast-paced kitchen, while also managing stock and cleanliness standards. With hands-on training provided, you master the pizza assembly, oven operation, and delivery routes within your first weeks. You'll independently drive orders to customers, navigating San Diego traffic while maintaining speed and accuracy.
What You'll Do10
- 1Operate all equipment, including the pizza oven, rolling cutter, and POS system.
- 2Stock ingredients from the delivery area to storage, work area, and walk-in cooler.
- 3Prepare fresh pizza dough, sauces, and toppings to Domino's exact specs.
- 4Receive and process telephone orders, entering them accurately into the computer keyboard.
- 5Take inventory and complete associated paperwork for shift reports.
- 6Clean equipment and the facility daily, including sweeping, wiping surfaces, and washing dishes.
- 7Deliver pizzas to customer locations within the designated area, handling cash and card payments.
- 8Assemble cardboard pizza boxes with frequent pinching and grasping motions.
- 9Shape pizza dough manually, requiring forceful forearm and wrist movements.
- 10Drive delivery vehicles to transport pizzas, sides, and beverages within a 5-mile radius.
Requirements10
- 11+ years of customer service or food service experience.
- 2Must be 18+ to drive and handle cash transactions.
- 3Valid driver's license, reliable car, and auto insurance for delivery.
- 4Ability to add, subtract, multiply, and divide accurately using a calculator.
- 5Verbal, writing, and telephone skills to take and process orders.
- 6Motor coordination for precise hand/finger movements to assemble pizza boxes and use kitchen tools.
- 7Comfortable in varying temperatures, from 36°F cooler to 90°F+ kitchen, and adverse weather for outside tasks.
- 8Ability to lift up to 50 pounds (cases) and carry up to 30 pounds (sauce), with reaching up to 72 inches.
- 9Fear of heights? No, but must climb stairs or ladders for deliveries and maintenance.
- 10Must have eye-hand coordination to operate pizza peel and rolling cutter safely.
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