Customer Service Representative Magnolia Bakery
Overview
Customer Service Representative Magnolia Bakery operates in New York City Los Angeles and Chicago. It is a D2C business shipping nationwide and internationally. The role involves handling guest inquiries and coordinating special events.
What You'll Do11
- 1Answer telephone in a friendly professional manner and direct incoming calls
- 2Learn production rules and timings specific to your store
- 3Enter orders for customers and ensure pickups and deliveries are ready on time
- 4Assist customers in selecting baked goods for special occasions
- 5Track order information in the database
- 6Monitor special orders to ensure smooth execution
- 7Coordinate and communicate special orders with management
- 8Work closely with store-level management team to delegate responsibilities
- 9Handle logistics and transportation of orders including event props
- 10Ensure appropriate props and supplies are available for all orders and events
- 11Assume counter staff role during downtime
Requirements5
- 15+ years building ETL pipelines with Spark and Airflow
- 2Strong product knowledge for baked goods
- 3Ability to work in a fast-paced environment
- 4Sharp and poised communication skills
- 5Meticulous attention to detail
Salary Insight
$37 - $42k per year
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