Customer Service Representative, B2B SaaS & Demand Generation
Overview
Lead a dynamic team to deliver exceptional customer experiences across multiple channels. Own interactions that drive satisfaction and loyalty while representing Domino's Franchise. This role offers unique opportunities to grow within a fast‑growing organization.
What You'll Do9
- 1Build and maintain high‑performing support teams through coaching and performance feedback
- 2Design training programs to improve agent knowledge and service quality
- 3Analyze call metrics to identify trends and implement process improvements
- 4Collaborate with product and marketing teams to align support strategies with business goals
- 5Drive initiatives that enhance customer retention and lifetime value
- 6Scale communication frameworks to accommodate rapid growth
- 7Debug complex customer issues using advanced troubleshooting techniques
- 8Drive revenue by upselling and cross‑selling relevant offerings
- 9Maintain accurate documentation of processes and best practices
Requirements10
- 15+ years managing large volume phone operations
- 23-5 seasons leading diverse teams
- 3AWS Certified solutions architect
- 4CPC Card certification preferred
- 5Python scripting proficiency required
- 6Experience with CRM platforms such as Salesforce
- 7Strong analytical mindset with data‑driven decision making
- 8Excellent written and verbal communication skills
- 9Ability to thrive in a fast‑paced environment
- 10Commitment to delivering consistently positive customer experiences
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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