Customer Service Coordinator Astrophysics Inc.
Overview
Astrophysics Inc. seeks a Customer Service Coordinator to lead first‑point contact for service inquiries at its headquarters in City of Industry CA. This role drives prompt accurate communication and maintains a positive customer experience while supporting the service team and technicians across a global client base.
What You'll Do12
- 1Manage daily customer service operations by receiving and directing calls and emails to the appropriate technician or internal team
- 2Collect and document essential customer information including serial numbers contact details and issue summaries
- 3Enter and manage service claims in HubSpot CRM ensuring accuracy and timely updates
- 4Follow up on open claims providing customers with updates until resolution
- 5Monitor and respond to incoming emails ensuring timely professional communication
- 6Conduct follow‑up calls and surveys after installations or service visits to gather feedback
- 7Process service claims and orders guaranteeing timely closure and escalating delays when needed
- 8Make and manage a high volume of calls while maintaining professionalism and customer focus
- 9Submit regular reports to management summarizing claim activity response times and customer feedback
- 10Collaborate with team members and technicians to streamline internal communication and improve response times
- 11Monitor service performance and maintain key metrics preparing routine reports for operational visibility
- 12Provide timely feedback to management on service failures and customer concerns
Requirements8
- 15+ years building ETL pipelines with Spark and Airflow
- 23-5 seasons leading cross‑functional teams
- 3Associate’s Degree or equivalent
- 4Bilingual in Spanish is a plus
- 5Proficiency with CRM platforms such as HubSpot
- 6Strong verbal and written communication skills
- 7Excellent organizational and follow‑up abilities
- 8Fast and accurate typing skills
Salary Insight
$37 - $42k per year
Location
Required Skills
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