Customer Service Administrator, CRM & Billing Support
Overview
You will own customer inquiries and service coordination for a service-focused team in Dania Beach, Florida. Acting as the central point of contact, you will keep clients informed and internal teams aligned. You will manage documentation, review orders for billing accuracy, and resolve issues through CRM systems. This role suits a detail-oriented professional who thrives on clear communication and dependable follow-through.
What You'll Do7
- 1Serve as the primary contact for customer inquiries, delivering timely updates and clear communication throughout the service process.
- 2Partner with departments to ensure work completes accurately and within expected timeframes.
- 3Monitor service activity and follow up on open items so customers remain informed on status and next steps.
- 4Review completed orders and service records to confirm charges align with customer agreements and approved terms.
- 5Maintain organized documentation, account notes, and administrative records to support daily operations and reporting.
- 6Handle inbound and outbound customer communication, resolving concerns and escalating issues when appropriate.
- 7Coordinate with internal stakeholders to address service questions, billing concerns, and account needs.
Requirements7
- 13+ years in customer service, customer support, sales support, or an administrative role.
- 2Hands-on experience using CRM systems to manage customer information and service activity.
- 3Strong written and verbal communication skills for effective interaction with internal and external customers.
- 4Demonstrated attention to detail when reviewing records, contracts, billing information, and service documentation.
- 5Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and professionalism.
- 6Strong problem-solving, conflict resolution, and critical-thinking skills.
- 7Positive, customer-focused approach with a dependable and team-oriented work style.
Salary Insight
$60 - $65k per year
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