Customer Retention Specialist - State Farm Agent Team Member
Overview
Promote team products and services as a motivated outgoing professional comfortable on high-volume phone lines enjoying helping people protect what matters most. Seeking motivated individual thrives in fast-paced goal-oriented environment builds relationships seeks strong earning potential and growth opportunities.
What You'll Do11
- 1Manage high volume inbound and outbound calls communicating renewals coverage and account updates while multitasking across systems and meeting daily activity goals
- 2Make outbound calls to prospective and existing customers promoting State Farm Insurance and financial products
- 3Identify and qualify leads gathering relevant customer information
- 4Stay informed about insurance products and services ensuring compliance with State Farm guidelines
- 5Follow up on current customers or referrals closing service to sell opportunities
- 6Maintain and update database of customer interactions
- 7Ensure all communications adhere to State Farm guidelines and compliance standards
- 8Track call activity retention service to sell and appointment scheduling
- 9Support cementing customer relationships
- 10Preferred sales customer service client-facing experience insurance banking financial services retail sales real estate account management bilingual Spanish candidates encouraged
- 11Thrives in high volume phone first role multitask confidently without losing accuracy resilient with rejection moves to next call with same energy cross selling products strong communication skills explaining products influence experience performance goals commission targets proven relationship building referral generation closing sales
Requirements5
- 15+ years building ETL pipelines with Spark and Airflow
- 23-5 seasons experience
- 3Property & Casualty License required
- 4Life Insurance License plus
- 5Bilingual Spanish candidates encouraged
Salary Insight
$40 - $90k per year
Location
Required Skills
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