Customer Experience Specialist Tesla
Overview
Customer Experience Specialist at Tesla leads interactions in showrooms and delivery processes. They create memorable journeys for customers while representing the brand. This role ensures the experience matches Tesla's innovation standards.
What You'll Do11
- 1Engage walk in guests promptly and personally to open conversations
- 2Conduct delivery orientations highlighting vehicle features and benefits
- 3Capture guest information to support sales pipeline health
- 4Schedule test drives and identify high-intent buyers
- 5Provide exceptional service to current and future owners
- 6Maintain strong communication skills and attention to detail
- 7Work evening hours weekends and holidays in retail settings
- 8Hold a valid driver’s license for roles in specific states
- 9Assist with obtaining a salesperson license when required
- 10Collaborate with cross-functional teams to enhance customer satisfaction
- 11Adapt to dynamic environments while upholding Tesla’s mission
Requirements10
- 11+ years customer service or sales experience
- 2Passion for Tesla’s mission and personal transportation innovations
- 3Knowledge of EV industry trends and local incentives
- 4Strong ability to communicate business and technical concepts
- 5Team-oriented mindset and reliable work ethic
- 6Excellent written and verbal communication skills
- 7Proficiency with Microsoft Office and CRM tools
- 8Availability for evening weekend and holiday shifts
- 9Valid driver’s license for certain states
- 10Notary license preferred in selected regions
Salary Insight
Salary not disclosed in listing
Location
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