Customer AML Operations | Know Your Customer Contact Center Bilingual Agent
Overview
Customer AML Operations specialist leads bilingual agent duties focused on KYC processes. This role drives responsible growth while supporting clients and communities. The position emphasizes inclusive workplace culture and talent development. It offers opportunities to learn and make meaningful impact.
What You'll Do9
- 1Conduct routine analysis and investigations aligned with Financial Crimes Enterprise Policy
- 2Execute regulatory compliance practices and maintain economic sanctions adherence
- 3Identify and resolve operational risks through proactive problem-solving
- 4Perform quality assurance reviews on critical controls
- 5Support special projects involving significant risk exposure
- 6Interpret data from multiple applications and third-party sources
- 7Maintain high call quality standards and exceed efficiency objectives
- 8Deliver relationship-building solutions in call center environments
- 9Navigate internal systems to manage customer profiles during interactions
Requirements5
- 1Minimum 1 year banking customer service experience
- 2Ability to handle bi-lingual Spanish customer interactions
- 3Strong verbal and interpersonal communication skills
- 4Analytical thinking and adaptability
- 5Problem-solving abilities with attention to detail
Salary Insight
Salary not disclosed in listing
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