Club Customer Service Outfitter, Instore & Membership (Contract)
Overview
The CLUB Customer Service Outfitter owns the guest experience and membership engagement at scale within a Bass Pro Shops store. They act as the CLUB product expert, processing memberships, guiding customers through CLUB benefits, and ensuring compliance across CLUB processes. They collaborate with peers, coach teammates, and represent the CLUB program in daily store operations. This role differentiates by blending customer service with CLUB program execution and regulatory adherence.
What You'll Do5
- 1Build the CLUB member experience by processing applications and inquiries and driving CLUB sales
- 2Own membership activation and account questions providing accurate information and timely responses
- 3Demonstrate CLUB products and benefits to guests to increase adoption and engagement
- 4Monitor CLUB inventory and maintain a clean organized CLUB Booth
- 5Provide daily CLUB performance feedback and reports and coach peers on CLUB processes
Requirements5
- 1minimum high school diploma or equivalent
- 20 to 2 years of experience in customer service
- 3excellent organization and attention to detail
- 4excellent verbal and written communication
- 5adaptability to new processes and procedures
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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