Client Services Sales Representative - Houston
Overview
You will be the first point of contact for clients across Houston, managing inquiries and driving satisfaction. Collaborate with a tight-knit team of 5 to deliver personalized service that builds loyalty. Unlike typical sales roles, this position combines customer support with in-person field visits, giving you direct exposure to client relationships. You will own the full client experience from first call to follow-up, using Microsoft Office to track interactions and escalate issues. This role suits someone who thrives on variety and wants hands-on training to grow into a leadership path.
What You'll Do7
- 1Respond to client inquiries via phone, email, and in-person meetings, resolving issues with clear, confident communication.
- 2Own the resolution process for complex complaints, escalating to senior staff only when needed.
- 3Log every client interaction in Microsoft Excel to maintain accurate records and generate weekly reports.
- 4Collaborate with the service team to identify recurring problems and suggest process improvements.
- 5Visit clients at their locations using your personal vehicle, building face-to-face rapport and trust.
- 6Adapt your communication style to serve a diverse client base, leveraging bilingual skills when available.
- 7Manage a queue of 10+ active cases daily, prioritizing by urgency without losing attention to detail.
Requirements7
- 11+ years of customer service or sales experience preferred, though training covers all basics.
- 2Valid driver's license and reliable personal vehicle for client visits.
- 3Fluency in English is required; bilingual candidates are strongly encouraged to apply.
- 4Proficiency with Microsoft Office (Word, Excel, Outlook) for documentation and reporting.
- 5Strong active listening skills to fully understand client needs before responding.
- 6Ability to work onsite in Houston from 7 AM to 4 PM Monday through Friday.
- 7High school diploma or equivalent; associate's degree in business or communications is a plus.
Salary Insight
$55 - $65k per year
Location
Required Skills
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