Client Contact Center Specialist Fremont Bank
Overview
Fremont Bank seeks a Client Contact Center Specialist to deliver a Six Diamond Experience across phone and email channels. The specialist will support clients internal staff and bankers while adhering to policies and procedures. This role requires maintaining product knowledge partnering with specialists and ensuring professional interactions.
What You'll Do11
- 1Handle incoming phone calls and resolve client inquiries via chat and email
- 2Provide mortgage and home equity line of credit solutions in collaboration with officers
- 3Maintain product knowledge and connect clients with appropriate experts
- 4Process stop payments and file Reg E claims
- 5Answer client questions and enroll clients in online banking
- 6Order checks and manage card increases
- 7Support branch staff with online banking processes
- 8Assist commercial loan clients with general inquiries
- 9Meet quarterly sales targets
- 10Navigate multiple systems and resolve technical issues
- 11Work independently in a fast-paced environment
Requirements10
- 1Associate degree in business or equivalent experience
- 22 years in a growing call center with telemarketing background
- 3Banking experience in retail sales
- 4Familiarity with SEC regulations and compliance procedures
- 5Strong analytical skills and attention to detail
- 6Excellent communication and problem-solving abilities
- 7Flexibility to work weekends and holidays
- 8Self-motivated attitude with a positive can-do approach
- 9Ability to multitask using various applications
- 10Experience with mortgage and loan processing systems
Salary Insight
$54 - $71k per year
Location
Required Skills
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