Channel Sales Manager (East)
Overview
Freshworks seeks a dynamic Channel Sales Manager to lead growth across North America partner ecosystem. You will own strategic relationships with distributors and solution providers while driving indirect revenue through collaborative go-to-market strategies. This quota-carrying role requires cross-functional collaboration with Sales Solutions Engineering Marketing and Partner Enablement to develop joint business plans and maximize partner productivity.
What You'll Do11
- 1Own and grow strategic relationships with North American channel partners distributors and solution providers
- 2Develop and execute joint business plans that drive pipeline generation partner engagement and indirect revenue growth
- 3Build and maintain executive-level relationships with partner leadership while serving as a trusted advisor
- 4Collaborate with Freshworks Sales Solutions Engineering and Marketing to align go-to-market strategies
- 5Drive partner recruitment onboarding and enablement to maximize partner productivity
- 6Identify and develop new partnership opportunities to expand market reach and accelerate business growth
- 7Coordinate joint marketing initiatives sales campaigns and partner events to generate demand
- 8Represent partner voice internally by advocating for needs providing market feedback and influencing cross-functional priorities
- 9Accurately forecast partner pipeline and revenue while consistently achieving sales targets
- 10Manage multiple priorities in a fast-paced environment with strong organizational skills
- 11Work across global cross-functional teams in a matrixed organization
Requirements10
- 15+ years of experience in Channel Sales Partner Sales Alliance Management or indirect sales within SaaS or enterprise software
- 2Proven success managing strategic partner relationships and exceeding quotas
- 3Experience building partner-generated pipeline and driving indirect revenue growth
- 4Strong executive presence with ability to influence internal and external stakeholders
- 5Demonstrated ability to develop and execute strategic business plans with measurable outcomes
- 6Excellent communication negotiation and relationship-building skills
- 7Highly organized with strong project management abilities
- 8Comfortable working across global cross-functional teams in a matrixed organization
- 9Prior experience with CX platforms like Zendesk Salesforce Service Cloud ServiceNow Intercom or Genesys is preferred
- 10Understanding of customer support omnichannel engagement contact center automation or AI-powered customer service solutions required
Salary Insight
$173 - $214k per year
Location
Required Skills
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