Bilingual Customer Service Representative - PDCC
Overview
The role is the first point of contact for customers seeking assistance with service issues and policies. The ideal candidate will operate in a fast-paced environment and provide bilingual support in Spanish and English. This position offers relocation support and competitive compensation ranging from $25.00 to $31.88 hourly.
What You'll Do9
- 1Serve as the first customer point of contact for routine service issues and open resolution cases
- 2Troubleshoot issues and enter service requests into appropriate systems for resolution
- 3Gather accurate information to ensure prompt resolution
- 4Receive coaching on processing requests and develop understanding of systems for client education
- 5Act as a key resource for company policies and troubleshoot simple usability issues
- 6Refer complex issues to appropriate service partners
- 7Maintain written and spoken communication skills while managing multiple priorities
- 8Demonstrate ability to troubleshoot and resolve root cause issues
- 9Pass bilingual assessments in reading understanding writing and conversing fluently in both languages
Requirements6
- 1Experience providing customer-driven solutions support or service
- 2Proven ability to manage multiple priorities in a fast-paced environment
- 3Strong troubleshooting and root cause identification skills
- 4Bilingual proficiency in Spanish and English with assessment results
- 5Ability to pass state P&C license exam within 12 months
- 6Onsite attendance required for initial training followed by remote transition
Salary Insight
$52 - $64k per year
Location
Required Skills
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