Application Management Technician, Logistics & Enterprise Systems
Overview
You will own the daily operation and maintenance of business-critical enterprise applications for a national logistics and transportation company. This hands-on role ensures reliability and availability across TMW, Lawson, Workday, and Salesforce, supporting logistics, finance, HR, CRM, and warehouse operations. You will work on-site in Johns Creek, GA, alongside infrastructure, database, and security teams, and serve as the primary technical liaison for users and vendors. This role stands out for its direct impact on mission-critical systems in a fast-paced logistics environment.
What You'll Do7
- 1Monitor and maintain enterprise applications including TMW, Lawson, Workday, and Salesforce to ensure consistent system availability.
- 2Troubleshoot and resolve application incidents, system errors, integration failures, and performance issues to meet SLAs.
- 3Support data validation, workflow troubleshooting, and business process improvements across enterprise applications.
- 4Manage user provisioning, role assignments, access requests, and account maintenance in accordance with security policies.
- 5Drive onboarding and training for users of logistics and enterprise applications.
- 6Coordinate application updates, patches, upgrades, and vendor-recommended maintenance activities.
- 7Create and maintain technical documentation, support procedures, and knowledge base articles.
Requirements8
- 13-5 years supporting enterprise business applications in a production environment.
- 2Hands-on experience with TMW, Lawson, Workday, or Salesforce (or equivalent ERP, CRM, HCM, WMS, TMS solutions).
- 3Strong troubleshooting and root-cause analysis skills for application incidents.
- 4Experience using ITSM platforms such as ServiceNow, Jira Service Management, or Remedy.
- 5Working knowledge of Windows and Linux operating systems.
- 6Basic SQL querying skills for data validation and troubleshooting.
- 7Understanding of application integrations, APIs, file transfers, and scheduled processing jobs.
- 8Ability to manage multiple priorities in a logistics or transportation environment.
Salary Insight
$73k per year
Location
Required Skills
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