Account Associate, Insurance & Customer Service at State Farm Agent
Overview
This role owns customer accounts and supports daily operations for an on site Kansas City team. You will engage with customers to understand needs and connect them with the right agency services. You will help customers navigate policy changes, claims, and underwriting coordination. This position emphasizes proactive customer service, accurate data management, and reliable follow through in a collaborative team setting.
What You'll Do5
- 1Build and maintain accurate customer accounts and policies in the database
- 2Assist customers with policy changes and inquiries to drive satisfaction
- 3Process insurance claims and communicate status updates to customers
- 4Coordinate with underwriters to ensure timely policy issuance and issue resolution
- 5Collaborate across agency departments to connect customer needs with products and services
Requirements3
- 1Strong organizational skills and attention to detail
- 2Excellent customer service and communication skills
- 3Previous experience in insurance or a related field preferred
Salary Insight
$55 - $75k per year
Location
Required Skills
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